FAQ

Buyer and Seller can't solve a dispute?

Your American Depot will be the final decision maker when the parties involved cannot reach an agreement on a purchase dispute.

Seller thinks a buyer is leaving a low rating without cause?

Buyers should be kind with your ratings and reviews. If a product was not what you were expecting or you think shipping took too long, contact the seller, there may be a genuine reason that was out of their control. buyers and sellers should try to resolve any situation before leaving a review.

If seller ratings are low will they be removed?

If sellers start receiving low ratings for poor service they will be warned, suspended or terminated from the marketplace. Please remember Your American Depot is not like a typical marketplace, we are here to help each other prosper. for you, your family and the country!

Is there a product rating and review for sellers?

Yes, it will be located on each seller's product description page.

I can't find a category that will fit the product I'm trying to sell?

As we grow more product categories will come online, please use the contact form for any questions and to let us know which product categories you would like to see

Does Your American Depot sell my personal information?

No, we do not sell personal information or distribute to any third party companies, please refer to the Privacy Policy at the bottom of the front page.

Does Your American Depot have a return and refund policy?

Each seller has a unique return/refund policy specific to their product and company.

Is it safe to use my credit card at Your American Depot?

Yes, we use secure encryption and fraud prevention measures to ensure your information is protected.

Why are listing durations for 7 days only?

As we grow we will expand the options on listing durations.

When are seller funds paid out?

Every Tuesday and Wednesday, in the future we will offer an instant payout option for a fee.

Can an Individual sell on Your American Depot?

Yes!, our marketplace welcomes Veteran owned & 100% American made businesses, as a fellow American if you are looking to sell used or products that at a minimum meet Level 3 seller requirements just fill out the seller registration form and choose level 3.